Using timeouts to prevent processing delays

Prevent batch processing delays in ABBYY FlexiCapture with timeouts that close inactive sessions and return stalled or postponed tasks to the general queue.

Sometimes, delays may occur when processing document batches. Possible situations include:

• An operator opened a task a long time ago but has not yet started working on it.
• An operator has too many tasks assigned to him/her.
• An operator postponed a task a long time ago and has not yet resumed work on the task.
• A station closed unexpectedly or malfunctioned, causing the task to hang.

All this may delay the processing of the entire batch or result in a failure to meet the processing targets specified in your SLA.

To prevent such delays in processing, you can specify timeouts for inactive sessions. When a session times out, it will be closed and its tasks will be returned to the general queue.

You can specify timeouts for:

• inactive sessions on local or remote stations and on web stations
• postponed tasks, postponed rescanning tasks and tasks assigned to specific operators